Julnes, Patria de Lancer, and Marc Holzer. 2002. Promoting the Utilization of Performance Measures in Public Organizations: An Empirical Study of Factors Affecting Adoption and Implementation. Public Administration Review 61(6): 693-708.
An important paper in the performance management literature, this articles was one of the first studies to discuss why the use of performance measurement for improving management performance is surprisingly limited. -Editorial Board